Shipping Policy

Pinewood Pro's Shipping Policy

SHIPPING POLICY

Estimated Shipping Time

  • IMPORTANT: While we make every effort to ship all orders received before 12:00PM, high volumes in late Dec and in January, especially Mondays, can result in a one day shipping delay. Orders are shipped on a first come, first shipped basis.
  • If you have something in your cart, our Estimated Shipping Time Calculator will tell you the day you will receive your package.
  • Works for US Zip Codes only

When will your order ship?

  • All expedited orders (overnight, 2nd day, 3rd day) generally ship the same day if received before 12:00PM EST on a business day.
  • Non-expedited orders generally ship the same day too, but could ship the next day, depending on order volumes.
  • Orders received after 12:00PM EST on Friday and weekend orders ship on Monday. We do not ship on Holidays.

When will you receive your order?

Below are the shipping guidelines from UPS and USPS.

  • UPS OVERNIGHT is delivered the next business day, if your order is placed before 12:00PM EST. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
  • UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 12:00PM EST on a Monday is delivered on Wed, but orders received after 12:00PM EST would be delivered on Thurs.
  • UPS GROUND delivery times are based on your proximity to Buffalo, NY. Please see UPS shipping map below.
  • USPS Priority Mail delivers in 2-4 days and is trackable. Deliveries are faster if you are close to Buffalo, NY.
  • USPS 1st Class mail is not guaranteed and has limited tracking. Deliveries vary widely. As a guideline, allow 5-8 business days, though they sometimes take longer. Deliveries are faster if you live close to Buffalo, NY.

UPS GROUND shipping map

We do not ship on Sat, Sun or Holidays. Holidays include:

  • January 1 - New Year's Day
  • January - Martin Luther King Jr's Birthday
  • February - President's Day
  • May - Memorial Day
  • July - Independence Day
  • September - Labor Day
  • October - Columbus Day
  • November - Veterans Day
  • November - Thanksgiving Day Thursday and Friday
  • December 25 - Christmas Day

Please allow an extra shipping day from Dec 15 through Jan 15 due to heavy shipping volumes. Also allow an extra shipping day if there is severe weather in the Northeast or in your area of the country.


RETURNS POLICY

Unused items may be returned within 60 days of purchase.

  • Carefully repackage the item and be sure to include a note explaining why you are returning the item so we know if it is a simple return for credit, if there was a product defect or some other reason. Include the packing slip or your order number so we can trace your order to issue credit.

  • Ship to this address:
    Pinewood Pro - RETURNS
    10 Highwood Pl
    Trumbull, CT 06611

Questions? Call 203-400-3713

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      Pinewood Derby
      Tips & Hints

      Lead is denser than zinc but lead is toxic, so we do not recommend handling it. Use non-toxic weights like zinc or tungsten.








      Pinewood Derby
      building Tip

      If your block is cracked, don't panic! The only problem with a cracked block is if the crack is near the axle, which can cause the axle to move. Random cracks in safe areas can simply be filled with wood filler.



      Pinewood Derby
      rules Hint

      If it isn't explicitly stated in the rules, then you can do it. If you have questions about your rules, ask your race manager, since all races have different rules.



    • Helping Pinewood Derby Racers
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      ...for over 15 years.

Pinewood Pro Shipping Policy