Shipping Policy

Pinewood Pro's Shipping Policy

SHIPPING POLICY

Estimated Shipping Time

When will your order ship?

  • All expedited orders (overnight, 2nd day, 3rd day) ship the same day if received before 2:30PM EST on a business day.
  • Non-expedited orders generally ship the same day too, but could ship the next day, depending on order volumes.
  • Orders received after 2:30PM EST on Friday and weekend orders ship on Monday. We do not ship on Holidays.

When will you receive your order?

Below are the shipping guidelines from UPS and USPS.

  • UPS OVERNIGHT is delivered the next business day, if your order is placed before 2:30PM EST. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
  • UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 2:30PM EST on a Monday is delivered on Wed, but orders received after 2:00PM EST would be delivered on Thurs.
  • UPS GROUND delivery times are based on your proximity to Buffalo, NY. Please see UPS shipping map below.
  • USPS Priority Mail delivers in 2-4 days and is trackable. Deliveries are faster if you are close to Buffalo, NY.
  • USPS 1st Class mail is not guaranteed and has limited tracking. Deliveries vary widely. As a guideline, allow 5-8 business days, though they sometimes take longer. Deliveries are faster if you live close to Buffalo, NY.

UPS GROUND shipping map

We do not ship on Sat, Sun or Holidays. Holidays include:

  • January 1 - New Year's Day
  • January - Martin Luther King Jr's Birthday
  • February - President's Day
  • May - Memorial Day
  • July - Independence Day
  • September - Labor Day
  • October - Columbus Day
  • November - Veterans Day
  • November - Thanksgiving Day Thursday and Friday
  • December 25 - Christmas Day

Please allow an extra shipping day from Dec 15 through Jan 15 due to heavy shipping volumes. Also allow an extra shipping day if there is severe weather in the Northeast or in your area of the country.


RETURNS POLICY

Unused items may be returned within 60 days of purchase.

  • Carefully repackage the item and be sure to include a note explaining why you are returning the item so we know if it is a simple return for credit, if there was a product defect or some other reason. Include the packing slip or your order number so we can trace your order to issue credit.

  • Ship to this address:
    Pinewood Pro - RETURNS
    10 Highwood Pl
    Trumbull, CT 06611

Questions? Call 203-400-3713

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      When your car wheel rubs against the axle head it can cause the wheel to wobble because the corner of the axle head is not a perfect 90 degrees. Cutting a groove directly under the axle head removes this source of wheel wobble. Cutting this groove is difficult to do by hand, but it can be done with an axle file. Our grooved Speed Axles and Pro Super Speed axles have this groove, exclusive to Pinewood Pro, cut directly under the axle head.



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Pinewood Pro Shipping Policy