SHIPPING POLICY
Our Warehouse and the Shippers are closed on Sat, Sun or Holidays. Holidays include:

• January 1 - New Year's Day
• January - Martin Luther King Jr's Birthday
• February - President's Day
• May - Memorial Day
• July - Independence Day
• September - Labor Day
• October - Columbus Day
• November - Veterans Day
• November - Thanksgiving Day Thursday and Friday
• December 25 - Christmas Day

Please allow an extra shipping day from Dec 15 through Jan 15 due to heavy shipping volumes.
Also Pinewood Pro has never not shipped due to bad weather, but the carriers (USPS, UPS and FedEx) will add extra shipping days if there is severe weather in the Northeast or in your area of the country.

When will your order ship?

• All expedited orders (overnight, 2nd day, 3rd day) ship the same day if received before 2:30PM EST on a business day.
• Non-expedited orders generally ship the same day too, but could ship the next day, depending on order volumes.
• Orders received after 2:30PM EST on Friday and weekend orders ship on Monday. We do not ship on Holidays.

When will you receive your order?
Below are the shipping guidelines from UPS and USPS.

• UPS OVERNIGHT is delivered the next business day, if your order is placed before 2:30PM EST. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.


• UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 1:30PM EST on a Monday is delivered on Wed, but orders received after 2:00PM EST would be delivered on Thurs.


• UPS GROUND delivery times are based on your proximity to Buffalo, NY. Please see UPS shipping map below.


• USPS Priority Mail is not guaranteed and not trackable. In our experience, deliveries times vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. Deliveries are faster if you are close to Buffalo, NY.


• USPS 1st Class mail is not guaranteed and not trackable. Deliveries vary widely. As a guideline, allow 5-7 business days, though they sometimes take longer. Deliveries are faster if you are close to Buffalo, NY.

UPS GROUND shipping map