Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:30PM EST
  • Non-expedited orders generally ship the same business day if received before 2:30PM EST, but could ship the next day during busy shipping days in late Dec and early Jan.
  • Orders received after 2:30PM EST, ship the next business day
  • Orders after 2:30PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. .
  • USPS Priority Mail is trackable but not guaranteed. Deliveries vary widely. As a guideline allow 2-4 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If you are not happy with one of our products, you can return it within 60 days and we will give you a refund, less shipping charges. Please e-mail us so we know you are returning an item. Inlcude the reason for the return and your order number so we can trace your order.


Send returns to:
Pindwood Pro - RETURNS
10 Highwood Pl
Trumbull, CT 06611


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


    • Pinewood Pro Security Verified Trust





    • Risk Free Guarantee Pinewood Pro




      Pinewood Derby
      Tips & Hints

      Tungsten Putty is ideal for getting your car up to the maximum 5 oz limit. Drill a hole in the bottom of your car and insert Pinewood Pro Putty as the last step to bring your car to 5.0 oz. If the official scale weighs you in at 5.1 oz, simply remove a small amount of putty to bring it back to 5.0 oz.








      Pinewood Derby
      building Tip

      If your block is cracked, don't panic! The only problem with a cracked block is if the crack is near the axle, which can cause the axle to move. Random cracks in safe areas can simply be filled with wood filler.



      Pinewood Derby
      rules Hint

      When it comes to Pinewood Derby racing, Rules are not meant to be broken. Check with other racers or your race manager before your race to clarify what is allowed and how your car will be inspected when it is checked in.



    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • girls awana winner

      Didn't lose a race all day! Key was...PRO Speed Axles and Wheels.
      - Randy from NM



    • first in our pack of 60 cars

      We took first in our pack of 60 cars. It was an amazing day. Thanks again Joe. Your info is the best out there!
      - Gina



    • pinewood derby trophy winners

      We ran our 3 cars at a local pack meet, and what a great time my kids had. Both of my two boys prepared their cars with your tooling. My boys were given first and second place.
      - Brian from DE



    • Thanks for offering such great products to beginners. My son finished 1st in his pack, 2nd in his district, and 6th overall for his first year. Will definitely order from you again.
      - Matthew from TN

    • Using these axles and BSA speed wheels, we set a track record, went undefeated and won the pack championship. My son is thrilled to be heading to districts and let me tell you, a winning scout is a happy scout. Can't recommend these enough!
      - Natalie from CO

    • pinewood derby winner

      My daughter won 1st place, and my son won 3rd place. It was very fun and hope to do again next year. Thanks for your great information,
      - Barry from MI

Pinewood Pro Support