SHIPPING and RETURN POLICY

Estimated Shipping Time

  • Add something to your cart and use our Shipping Calculator to see the day you will receive your package. (US Zip Codes only)
  • IMPORTANT: We make every effort to ship all orders the same business day if the order was received before 2:30PM EST.  However, in our experience carriers experience high volumes in late December and early January, especially Mondays.  While it is rare, carriers can sometimes be overwhelmed during this period, resulting in a one day shipping delay. Orders are shipped on a first come, first shipped basis.


When will your order ship?

  • All expedited orders (overnight, 2nd day, 3rd day) generally ship the same day if received before 2:30PM EST on a business day.
  • Non-expedited orders generally ship the same day too, but could ship the next day, depending on order volumes.
  • Orders received after 2:30PM EST on Friday and weekend orders ship on Monday. We do not ship on Holidays.


When will you receive your order?

You will receive a ship confirmation email with your tracking number directly from our warehouse the day your order ships.

Below are the shipping guidelines from FedEx, UPS and USPS.

  • UPS and FedEx OVERNIGHT is delivered the next business day, if your order is placed before 2:30PM EST. Friday OVERNIGHT orders are delivered on Monday.  Packages do not move or deliver on holidays or weekends.
  • UPS and FedEx 2nd DAY and 3rd DAY are guaranteed.  They do not deliver on holidays or weekends . Start counting delivery days the day AFTER you receive your tracking number. Thus, a 2nd DAY order placed before 2:30PM EST on a Monday is delivered on Wed, but orders received after 2:30PM EST would be delivered on Thurs.
  • UPS and FedEx GROUND delivery times are based on your proximity to Buffalo, NY. Please see UPS shipping map below or enter your zip code into our Shipping Calculator to see the delivery date.
  • FedEx Home Delivery is not guaranteed. FedEx Home Delivery delivers Tuesday through Saturdays. FedEx Home Delivery does not deliver on Mondays.
  • USPS Priority Mail is not guaranteed but usually delivers in 2-4 days and it is trackable. (Deliveries are faster if you are close to Buffalo, NY.)
  • USPS 1st Class mail is not guaranteed and has no, or limited, tracking. Deliveries times vary widely. As a guideline, allow 5-8 business days, though delivery is faster the closer you live to Buffalo, NY.  Note that in rare cases we've seen USPS 1st class mail take even longer than 8 business days!

As a guideline, below is the UPS GROUND shipping map delivery times based on shipping near Buffalo, NY

We do not ship on Sat, Sun or Holidays. Holidays include:

  • January 1 - New Year's Day
  • January - Martin Luther King Jr's Birthday
  • February - President's Day
  • May - Memorial Day
  • July 4th - Independence Day
  • September - Labor Day
  • October - Columbus Day
  • November - Veterans Day
  • November - Thanksgiving Day Thursday and Friday
  • December 25th - Christmas Day

Allow extra shipping day (or days!) if there is severe weather between Buffalo, NY and your area of the country.


RETURNS POLICY

Unused items in original packaging may be returned within 60 days of purchase.

  • Carefully repackage the item and be sure to include a note explaining why you are returning the item so we know if it is a return for credit, if there was a product defect or some other reason. Include the packing slip or your order number so we can trace your order to issue credit.

  • Ship to this address:
    Pinewood Pro - RETURNS
    10 Highwood Pl
    Trumbull, CT 06611

Questions? Call 203-400-3713