Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:30PM EST
  • Non-expedited orders generally ship the same business day if received before 2:30PM EST, but could ship the next day during busy shipping days in late Dec and early Jan.
  • Orders received after 2:30PM EST, ship the next business day
  • Orders after 2:30PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. .
  • USPS Priority Mail is trackable but not guaranteed. Deliveries vary widely. As a guideline allow 2-4 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If you are not happy with one of our products, you can return it within 60 days and we will give you a refund, less shipping charges. Please e-mail us so we know you are returning an item. Inlcude the reason for the return and your order number so we can trace your order.


Send returns to:
Pindwood Pro - RETURNS
10 Highwood Pl
Trumbull, CT 06611


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


      Pinewood Derby
      Tips & Hints

      Spin each wheel on a polished axle with graphite and count the number of revolutions. If a wheel wobbles, try spinning it again. If it still wobbles, get another wheel that does not wobble.



    • Pinewood Pro Security Verified Trust

    • Risk Free Guarantee Pinewood Pro
    • Pinewood Derby
      axles Tip

      When your wheel rubs against the axle head it creates friction. To reduce this friction, file the head back slightly using an Axle File to reduce the friction area.


      Pinewood Derby
      weights Hint

      Lead is denser than zinc but lead is toxic, so we do not recommend handling it. Use non-toxic weights like zinc or tungsten.


    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • pinewood derby winner with trophy

      My son, won his pack derby today on our first attempt! He won 9 races in a row and none of them were even close. Thanks for your assist in this father & son memory.
      - Kevin from VT



    • This was our very first time building a Pine Derby car for Awana Club. We won first place in our age class and 3rd place over all the age classes up to high school. Thanks, Pinewood Pro!
      - Kirk



    • As soon as he got home, he ran up stairs to his room to put his trophy of his shelf. I will defiantly be buying from you. Thanks for the Winning Secrets!
      - Phil from NV



    • With the help of your block, axes, wheels, and lube we went from last place 3 years running to 1st place overall. Thanks!

      - Roger

    • Race winner for years, fastest

      Once we ordered your tips and tricks we won 1st place every year since. Thank You so much for this information and making my son's pinewood derby career a success.
      - Keith

    • I have a Webelo 1 and Webelo II Scout and they placed 1st and 2nd in this year's Pinewood Derby and will now go on to compete in the regional race. Thank you for all the good that you are doing and helping make kids dreams come true.
      - Craig from CA

Pinewood Pro Support