Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:30PM EST
  • Non-expedited orders generally ship the same business day if received before 2:30PM EST, but could ship the next day during busy shipping days in late Dec and early Jan.
  • Orders received after 2:30PM EST, ship the next business day
  • Orders after 2:30PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. .
  • USPS Priority Mail is trackable but not guaranteed. Deliveries vary widely. As a guideline allow 2-4 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If you are not happy with one of our products, you can return it within 60 days and we will give you a refund, less shipping charges. Please e-mail us so we know you are returning an item. Inlcude the reason for the return and your order number so we can trace your order.


Send returns to:
Pindwood Pro - RETURNS
10 Highwood Pl
Trumbull, CT 06611


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


    • Pinewood Pro Security Verified Trust





    • Risk Free Guarantee Pinewood Pro




      Pinewood Derby
      Tips & Hints

      Winning Pinewood Derby Secrets contains all the tips you need to win your race. Updated annually with the latest tips and speed products, our book has proven results with 1000's of winners... but don't take our word for it! Read over 90 Customer Reviews and check out our Winners Gallery!








      Pinewood Derby
      building Tip

      If your block is cracked, don't panic! The only problem with a cracked block is if the crack is near the axle, which can cause the axle to move. Random cracks in safe areas can simply be filled with wood filler.



      Pinewood Derby
      painting Hint

      When painting with children, it is better to use a paint brush rather than spray paint because spray paint can cause vapors. If the child is spray painting, be sure to use a breathing mask and be in an open area.



    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • Great tips in your Winning Secrets book! This was our first year and my son was the overall District Winner. There were 250 racers at the District race so I'm guessing we have something like 1,000 scouts in our district. With that type of competition you need these tips to be competitive.
      - Mike from FL



    • pinewood derby car race winners

      Thank you for all of the information. We had fun making the car! We're going on to the Regionals, as our car to 1st place in our den!
      - Lou from IN



    • After winning 1st place overall for his pack my son went to the district race and won first place for the Bears using your wheels and speed axles. Great products, Pinewood Pro!
      - Teddy from OH



    • Just wanted to say THANK YOU! I received my items. I have used you guys for 3 or 4 years now, ALWAYS fast, great products, I am very happy with you guys. AND we have won AT LEAST our den every year! Cheers!
      - Paul from MO

    • derby winner with medal

      My son won 2nd place Medals. This was made possible by your personal assistance and Pinewood Pro products. Thank you, Joe for being the man you are and providing a service to our Youth.
      - Mark from HI

    • This is year #3 with you and we just keep winning!!! We did the Red thunderbolt and the Black Lightning cars. Thanks for the great products!
      - Phil from CA

Pinewood Pro Support