When will my order ship?
- Expedited orders ship the same business day if received before 2:00PM EST
- Non-expedited orders generally ship the same business day if received before 2:00PM EST, but could ship the next day during a busy shipping day.
- Orders received after 2:00PM EST, ship the next business day
- Orders after 2:00PM EST Friday and weekend orders ship Monday
When will I receive my order?
- UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
- UPS GROUND is not guaranteed. States neighboring NY generally receive shipment the next business day! West Coast should expect shipment in 4-5 business days.
- USPS Priority Mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
- USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.
Instant Download products
- Just click the blue DOWNLOAD button in your receipt.
- If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
- Go to your email and look for an email titled "Your Pinewood Pro Order"
- This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.
Can't find the download link
- The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
- The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").
Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation
- Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
Below is a list of some spam blockers that will prevent email from us:
- EarthLink spamBlocker
- ChoiceMail One
- Spam Arrest
How do I know if a product is in stock?
- If you can add it to your basket, it is in stock.
- If a product is out of stock, you will not see it.
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Risk-Free Money Back Guarantee
If for any reason, you are not happy with any of our products within 60 days, we will give you a full refund, less shipping charges.
Please e-mail us with your order number, credit card number and expiration date and
we will credit your card.
General Problem with Order
Please e-mail us if you have questions or problems with any of our products.
Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.