Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:00PM EST
  • Non-expedited orders generally ship the same business day if received before 2:00PM EST, but could ship the next day during a busy shipping day.
  • Orders received after 2:00PM EST, ship the next business day
  • Orders after 2:00PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. States neighboring NY generally receive shipment the next business day! West Coast should expect shipment in 4-5 business days.
  • USPS Priority Mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If for any reason, you are not happy with any of our products within 60 days, we will give you a full refund, less shipping charges. Please e-mail us with your order number, credit card number and expiration date and we will credit your card.


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


      Pinewood Derby
      Tips & Hints

      Spin each wheel on a polished axle with graphite and count the number of revolutions. If a wheel wobbles, try spinning it again. If it still wobbles, get another wheel that does not wobble.



    • Pinewood Pro Security Verified Trust

    • Risk Free Guarantee Pinewood Pro
    • Pinewood Derby
      weights Tip

      Tungsten Putty is ideal for getting your car up to the maximum 5 oz limit. Drill a hole in the bottom of your car and insert Pinewood Pro Putty as the last step to bring your car to 5.0 oz. If the official scale weighs you in at 5.1 oz, simply remove a small amount of putty to bring it back to 5.0 oz.


      Pinewood Derby
      building Hint

      Don't attach feathers or big decorative parts that can cause drag. This will decrease your car speed


    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • Thank you for the great service. I will be coming back to purchase fo my grandson's pinewood derby. Thanks again, it's been great doing business with Pinewood Pro. Blessings to you and your staff.
      - Jim from IL



    • Thank you for the tips in your Winning Secrets book. Out of 116 cars in our AWANA Grand Prix, my boys came in first in their divisions and 1st and 3rd overall. They were thrilled!
      - Carl



    • My son won the entire event, even against the older scouts. Thanks
      - Rodd



    • We placed an amazing 2nd out of 28 cars. We only lost to first place by half an inch. Our car ran consistently all night. We won 2nd place overall! You will be our first stop next year!
      - John



    • Thank you for your help, my grandson took first place in his pinewood derby race!
      - Grandpa Jim from PA



    • You guys are amazing. Thank you for such prompt attention. We will deal with you from now on. I have at least 9 more years of pinewood cars to make, and it's your products that will help us through them. Thank you soooo much!
      - Lisa from CA



Pinewood Pro Support