We can't fix every problem immediately, but rest assured...we do
our best as fast as we can!
~Pinewood Pro
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| Risk-Free
Money Back Guarantee |
If,
for any reason, you are not happy with any of our products, we will
give you a full refund.
Please e-mail
us with your order number, credit card number and expiration date
and
we will credit your card.
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Orders
ship the same business day if received before 1:30PM
EST
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Orders
received after 1:30PM EST, ship the next business day
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Orders after 1:30PM Friday and weekend
orders ship Monday
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When will I receive my order?
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UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 1:30PM on a Monday is delivered on Wed.
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UPS GROUND is not guaranteed. States neighboring CT will receive shipment the next business day! West Coast should expect shipment in 4-5 business days.
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USPS Priority Mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. States closer to CT will receive deliveries faster.
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USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.
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Instant Download products
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| PayPal
Customers |
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If
you ordered an Instant Download book or car design, the download
link is not in the first receipt that you see!
This first receipt is just the PayPal receipt.
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Go
to your email and look for an email titled "Your
Pinewood Pro Order" sent from info@pinewoodpro.com
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This
email receipt contains the Download link...your Instant download product
will then appear on your screen. Don't forget to Save it to your computer.
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Can't find the download link |
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The
download link is on your receipt and
looks like this: DOWNLOAD.
Just click on it.
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-
The
book will appear on your screen. Be sure to save it on your
computer before closing it (Click on "File" in the
upper left of your screen, then click on "Save as")
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Be
sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation |
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Some Internet Service providers have automatic spam blocking
which could prevent downloads and email from Pinewood Pro. Be
sure you allow info@pinewoodpro.com to get
email from us.
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Below
is a list of some spam blockers that will prevent email from
us:
- EarthLink spamBlocker
- ChoiceMail One
- Spam Arrest
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| How do I know if a product is in stock? |
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If you can add it to your basket, it is in stock.
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If a product is out of stock, you will not see it.
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| Can't
read PDF version |
You need the latest Adobe Acrobat Reader to open
your PDF book.
Click
here to install a free copy of Acrobat Reader.
|
| PDF
file reports "Bad c-map or encoding error " |
You
have an old version of Acrobat Reader. You need to download
the latest version.
Click
here to install the latest verion of Acrobat Reader.
|
| General
Problem with Order |
Please
e-mail us if you have questions
or problems with any of our products.
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| Privacy
Statement |
We make no effort to identify users of our site.
No identifying data is kept or disclosed to any third party for any
purpose, ever.
Privacy
Policy
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