Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:30PM EST
  • Non-expedited orders generally ship the same business day if received before 2:30PM EST, but could ship the next day during busy shipping days in late Dec and early Jan.
  • Orders received after 2:30PM EST, ship the next business day
  • Orders after 2:30PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. .
  • USPS Priority Mail is trackable but not guaranteed. Deliveries vary widely. As a guideline allow 2-4 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If you are not happy with one of our products, you can return it within 60 days and we will give you a refund, less shipping charges. Please e-mail us so we know you are returning an item. Inlcude the reason for the return and your order number so we can trace your order.


Send returns to:
Pindwood Pro - RETURNS
10 Highwood Pl
Trumbull, CT 06611


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


    • Pinewood Pro Security Verified Trust






    • Risk Free Guarantee Pinewood Pro





    • Pinewood Derby
      Tips & Hints

      If you are using 3/8" round weights, drill your 3/8" weight holes before cutting out the rest of the car because it is easier to hold the full block. Always use a clamp to hold your block before drilling or cutting. Safety First!








      Pinewood Derby
      axles Tip

      When your car wheel rubs against the axle head it can cause the wheel to wobble because the corner of the axle head is not a perfect 90 degrees. Cutting a groove directly under the axle head removes this source of wheel wobble. Cutting this groove is difficult to do by hand, but it can be done with an axle file. Our grooved Speed Axles and Pro Super Speed axles have this groove, exclusive to Pinewood Pro, cut directly under the axle head.



      Pinewood Derby
      lubes Hint

      When lubing your wheels and axles, shoot graphite powder into the wheel bore, spin your wheels, and repeat. Do this over newspaper in your garage or outside the house.



    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • We came in fourth place; very respectable, given it was our first time. Thanks very much for helping us overcome our building weaknesses with great products.
      - Doug and Taiki from VA



    • pinewood derby trophy winners

      We ran our 3 cars at a local pack meet, and what a great time my kids had. Both of my two boys prepared their cars with your tooling. My boys were given first and second place.
      - Brian from DE



    • Everything was great! It was my son's first Kubcar race...approx 60 cars, and he took 1st place! He was so excited... Thanks again. Your Winning Pinewood Derby Secrets book really helped!
      - Glenn from Toronto



    • pinewood derby winner with trophy

      My son, won his pack derby today on our first attempt! He won 9 races in a row and none of them were even close. Thanks for your assist in this father & son memory.
      - Kevin from VT

    • This was my 7-year-old's first Pinewood Derby and he won 1st! We followed your Winning Pinewood Derby Secrets and his car smoked other the cars by 4-5 car lengths each race. Thanks again.
      - John

    • pinewood derby winner

      My son peter took first place with his car. Thanks for your products,
      - Tony from TX

Pinewood Pro Support