Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:00PM EST
  • Non-expedited orders generally ship the same business day if received before 2:00PM EST, but could ship the next day during a busy shipping day.
  • Orders received after 2:00PM EST, ship the next business day
  • Orders after 2:00PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. States neighboring NY generally receive shipment the next business day! West Coast should expect shipment in 4-5 business days.
  • USPS Priority Mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If for any reason, you are not happy with any of our products within 60 days, we will give you a full refund, less shipping charges. Please e-mail us with your order number, credit card number and expiration date and we will credit your card.


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


      Pinewood Derby
      Tips & Hints

      Looking for a pinewood derby car design template? Select from over 30 of Pinewood Pro's award winning Pinewood Derby Car Designs. They include everything from race cars to Military cars to a Nike Sneaker!



    • Pinewood Pro Security Verified Trust

    • Risk Free Guarantee Pinewood Pro
    • Pinewood Derby
      weights Tip

      Lead is denser than zinc but lead is toxic, so we do not recommend handling it. Use non-toxic weights like zinc or tungsten.


      Pinewood Derby
      lubes Hint

      Our PRO Graphite, with molybdenum disulfide, is a proven winner. Our Track Tests show an average speed increase of 17%.


    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • Thank you for the tips in your Winning Secrets book. Out of 116 cars in our AWANA Grand Prix, my boys came in first in their divisions and 1st and 3rd overall. They were thrilled!
      - Carl



    • Great tips in your Winning Secrets book! This was our first year and my son was the overall District Winner. There were 250 racers at the District race so I'm guessing we have something like 1,000 scouts in our district. With that type of competition you need these tips to be competitive.
      - Mike from FL



    • With the help of your block, axes, wheels, and lube we went from last place 3 years running to 1st place overall. Thanks!

      - Roger



    • Thank you for your help, my grandson took first place in his pinewood derby race!
      - Grandpa Jim from PA



    • This will be my 3rd year ordering from you. This year I have an 8 year old son, a ten year old son, and my 12 year old daughter's young women group is also doing the pinewood derby. We are still undefeated – Last year we purchased your wheels and axles and won 1st place again, 2 years running!
      - Kirk from UT



    • girls win grand prize fastest

      We won every race we entered as well as the grand prize for the fastest car! Thanks for your help and interest.
      - Debra



Pinewood Pro Support