Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:00PM EST
  • Non-expedited orders generally ship the same business day if received before 2:00PM EST, but could ship the next day during a busy shipping day.
  • Orders received after 2:00PM EST, ship the next business day
  • Orders after 2:00PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. States neighboring NY generally receive shipment the next business day! West Coast should expect shipment in 4-5 business days.
  • USPS Priority Mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline allow 3-5 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If for any reason, you are not happy with any of our products within 60 days, we will give you a full refund, less shipping charges. Please e-mail us with your order number, credit card number and expiration date and we will credit your card.


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


      Pinewood Derby
      Tips & Hints

      Just like the pistons in an engine block, you want your axles to be tight fitting in the wheel bore, to reduce wheel wobble. If your Rules allow, use one of our slightly oversized Speed Axle or PRO Super Speed Axle.



    • Pinewood Pro Security Verified Trust

    • Risk Free Guarantee Pinewood Pro
    • Pinewood Derby
      lubes Tip

      When adding Nyoil to your axles, "less is more"! Only use one or two drops per axle and wipe off any excess oil. The oil should not be run down your axle.


      Pinewood Derby
      building Hint

      A warped block is ok, as long as your axles are square to the block. Use the PRO Driller Tool to drill perfectly straight axle holes which insures your car will roll straight.


    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • Just wanted to say THANK YOU! I received my items. I have used you guys for 3 or 4 years now, ALWAYS fast, great products, I am very happy with you guys. AND we have won AT LEAST our den every year! Cheers!
      - Paul from MO



    • Race winner for years, fastest

      Once we ordered your tips and tricks we won 1st place every year since. Thank You so much for this information and making my son's pinewood derby career a success.
      - Keith



    • This is our last year of Pinewood Derby. We have shopped with you all 5 years and our son won his Pack 2x, Districts 1x and placed 2nd the other times. Thank you!
      - Lloyd from NH



    • pinewood derby car race winners

      Thank you for all of the information. We had fun making the car! We're going on to the Regionals, as our car to 1st place in our den!
      - Lou from IN

    • My son--a first time Pinewood Derby participant--won his Den, Pack, and District championships thanks to Pinewood Pro! Also won design and workmanship awards. Thanks, Pinewood Pro!
      - Mike

    • pinewood derby winner with trophy

      My son, won his pack derby today on our first attempt! He won 9 races in a row and none of them were even close. Thanks for your assist in this father & son memory.
      - Kevin from VT

Pinewood Pro Support