Pinewood Pro Support Page

We can't fix every problem immediately, but rest assured...we do our best as fast as we can.
~Pinewood Pro

When will my order ship?

  • Expedited orders ship the same business day if received before 2:30PM EST
  • Non-expedited orders generally ship the same business day if received before 2:30PM EST, but could ship the next day during busy shipping days in late Dec and early Jan.
  • Orders received after 2:30PM EST, ship the next business day
  • Orders after 2:30PM EST Friday and weekend orders ship Monday


When will I receive my order?

  • UPS OVERNIGHT is delivered the next business day. Friday OVERNIGHT orders are delivered on Monday and do not include holidays.
    UPS 2nd DAY and 3rd DAY are guaranteed, but they do not include Sat, Sun or Holiday deliveries. Start counting days the day AFTER you recieve your tracking number. Thus, a 2nd DAY order placed before 2:00PM on a Monday is delivered on Wed.
  • UPS GROUND is not guaranteed. .
  • USPS Priority Mail is trackable but not guaranteed. Deliveries vary widely. As a guideline allow 2-4 business days, however it sometimes takes longer. States closer to NY receive deliveries faster.
  • USPS 1st Class mail is not guaranteed nor trackable. Deliveries vary widely. As a guideline, allow 7-10 business days to the West Coast and deep southern states.


Instant Download products


  • Just click the blue DOWNLOAD button in your receipt.

PayPal Customers

  • If you ordered an Instant Download book or car design, the download link is not in the first receipt that you see! This first receipt is just the PayPal receipt.
  • Go to your email and look for an email titled "Your Pinewood Pro Order"
  • This email receipt contains the Download link...your Instant download product will then appear on your screen. Don't forget to Save it to your computer.


Can't find the download link

  • The download link is on your receipt and looks like this: DOWNLOAD. Just click on it.
  • The book will appear on your screen. It is a PDF file. Be sure to save it on your computer before closing it (Click on "File" in the upper left of your screen, then click on "Save as").


Be sure Spam Blocker is turned off!
It could prevent book downloads and email confirmation

  • Some Internet Service providers have automatic spam blocking which could prevent downloads and email from Pinewood Pro. Be sure you allow @pinewoodpro.com to get email from us.
  • Below is a list of some spam blockers that will prevent email from us:
    - EarthLink spamBlocker
    - ChoiceMail One
    - Spam Arrest

How do I know if a product is in stock?

  • If you can add it to your basket, it is in stock.
  • If a product is out of stock, you will not see it.


Can't read PDF version

You need the latest Adobe Acrobat Reader to open your PDF book.
Click here to install a free copy of Acrobat Reader.


Risk-Free Money Back Guarantee

If you are not happy with one of our products, you can return it within 60 days and we will give you a refund, less shipping charges. Please e-mail us so we know you are returning an item. Inlcude the reason for the return and your order number so we can trace your order.


Send returns to:
Pindwood Pro - RETURNS
10 Highwood Pl
Trumbull, CT 06611


General Problem with Order

Please e-mail us if you have questions or problems with any of our products.

Phone orders or questions, please call 203-400-3713 between the hours of 9AM and 6PM EST.


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    • Risk Free Guarantee Pinewood Pro




      Pinewood Derby
      Tips & Hints

      A lathed wheel means the wheel was turned at a high speed and "sanded" with a cutting tool. Lathed Wheels are perfectly tuned around the axis of rotation giving you the highest performance.








      Pinewood Derby
      axles Tip

      Just like the pistons in an engine block, you want your axles to be tight fitting in the wheel bore, to reduce wheel wobble. If your Rules allow, use one of our slightly oversized Speed Axle or PRO Super Speed Axle.



      Pinewood Derby
      winning Hint

      Winning Pinewood Derby Secrets contains all the tips you need to win your race. Updated annually with the latest tips and speed products, our book has proven results with 1000's of winners... but don't take our word for it! Read over 90 Customer Reviews and check out our Winners Gallery!



    • Helping Pinewood Derby Racers
      pinewood derby authority
      ...for over 15 years.

    • Great tips in your Winning Secrets book! This was our first year and my son was the overall District Winner. There were 250 racers at the District race so I'm guessing we have something like 1,000 scouts in our district. With that type of competition you need these tips to be competitive.
      - Mike from FL



    • first

      This was my 7-year-old's first Pinewood Derby and he won 1st! We followed your Winning Pinewood Derby Secrets and his car smoked other the cars by 4-5 car lengths each race. Thanks again.
      - John



    • Thank you for the tips in your Winning Secrets book. Out of 116 cars in our AWANA Grand Prix, my boys came in first in their divisions and 1st and 3rd overall. They were thrilled!
      - Carl



    • As soon as he got home, he ran up stairs to his room to put his trophy of his shelf. I will defiantly be buying from you. Thanks for the Winning Secrets!
      - Phil from NV

    • pinewood derby trophy winners

      We ran our 3 cars at a local pack meet, and what a great time my kids had. Both of my two boys prepared their cars with your tooling. My boys were given first and second place.
      - Brian from DE

    • Thanks for offering such great products to beginners. My son finished 1st in his pack, 2nd in his district, and 6th overall for his first year. Will definitely order from you again.
      - Matthew from TN

Pinewood Pro Support